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+1 (630) 620-9064
Become a Patient
+1 (630) 620-9064
Become a Patient

Home Health Care - Frequently Asked Questions

Have questions about our services, insurance coverage, or how home health care works? You’re not alone. We’ve gathered answers to the most common questions to help you feel confident, informed, and ready to take the next step with Safe Life.

What is Home Health Care?
Licensed medical services (nursing, therapy, social work) delivered at home, ordered by a physician for patients who are homebound and need skilled care, aligning with Medicare-certified protocols.
No. Home Health Care is clinical and provided by licensed professionals. Home Care (non-medical) focuses on personal support and homemaking, such as bathing, cooking, and companionship.
You’re considered homebound if leaving your home requires significant effort, assistance, or would worsen your condition, as determined and recertified by your doctor. Exceptions are made for medical appointments or special occasions like religious services or short family outings.
You must be under the care of a physician, have a documented need for skilled services (nursing, therapy), and be considered homebound. Eligibility is determined during an intake process with the help of your healthcare provider and Safe Life’s team.
  • Skilled Nursing (medication management, IVs, wound care)
  • Physical, Occupational & Speech Therapy
  • Medical Social Work
  • Certified Home Health Aides
  • Specialty Programs (e.g. chronic disease, infusion therapy, neurological recovery)
Services typically start within 24–48 hours after referral and benefit confirmation. Safe Life’s intake team will coordinate with your doctor to schedule the initial assessment promptly.
Visit frequency is based on medical need and your individualized care plan. You may receive visits multiple times per week or less frequently, depending on the severity and stage of your condition.

Yes. Most services are covered as follows:

  • Medicare: 100% coverage for eligible patients
  • Medicaid: Accepted
  • Private Insurance: Coverage varies; we verify all plans in advance
A registered nurse or therapist will conduct a full health assessment, review your medications and home environment, and begin forming a care plan in collaboration with your doctor. This visit sets the foundation for all follow-up care.

Home Health Care does not include services such as:

  • Long-term custodial care
  • 24/7 home supervision
  • Transportation
  • General housekeeping or meal preparation
  • However, Safe Life can connect you with Private Duty or Homemaker Services for those needs
Yes. You have the right to choose your provider and request a change if needed. Safe Life values continuity and patient comfort, and we make every effort to accommodate preferences when possible.
Absolutely. Family education and involvement are encouraged. Our clinicians teach caregivers how to assist with care tasks, ensure safety, and communicate with the care team.
Duration depends on medical necessity and progress. Care may last a few weeks to several months, with regular evaluations to determine if continuation is appropriate.
We proudly serve patients in Cook, DuPage, Lake, Will, McHenry, Kane, Kendall, and surrounding counties throughout Northern Illinois.

Ask a Question

Have a specific question that’s not listed above? Submit it here and our care team will respond within 24 hours.

Still Have Questions?

Call us at
  • +1 (630) 620-9064
or email
  • info@safelifehomehealth.com

We’re happy to help!